Last Updated: September 30, 2026
Caremora (“Caremora,” “we,” “our,” or “us”), a product of Debtech LLC, provides digital tools designed to help care facilities, caregivers, residents, and their families manage and understand care-related information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Caremora website, web application, mobile application, and related services (collectively, the “Services”).
By using Caremora, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Caremora, we may collect the following categories of information.
A. Account Information
When you create or manage an account, we may collect:
- Name
- Email address
- Phone number
- Organization or facility name
- Job title or role
- Username and authentication information
- Account preferences
B. Resident and Care Information
Caremora may process information entered by authorized users concerning residents receiving care. This may include:
- Resident name or identifier
- Date of birth or age
- Care-related information
- Daily routines
- Activities and observations
- Care notes
- Appointments or scheduled activities
- Family or caregiver information
- Other information entered into the platform by authorized users
Health-related information should only be entered or accessed by authorized individuals for legitimate care-related purposes.
C. Communications
If you contact us, request a demonstration, submit a support request, or communicate with Caremora, we may collect:
- Your name
- Email address
- Phone number
- Organization
- Message or request details
- Information you voluntarily provide
D. Technical Information
When you access our website or application, we may automatically receive certain technical information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Application version
- Date and time of access
- Error and diagnostic information
- General usage information
We use this information primarily to operate, secure, maintain, and improve the Services.
2. How We Use Information
We may use information we collect to:
- Provide and operate Caremora services
- Create and manage user accounts
- Support communication between authorized caregivers, facilities, residents, and families
- Provide care-related functionality
- Respond to customer support requests
- Schedule demonstrations or onboarding
- Improve the performance and usability of our Services
- Detect and prevent unauthorized access, fraud, or security incidents
- Maintain system security
- Troubleshoot technical problems
- Comply with applicable legal obligations
- Communicate important service updates
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or authorization.
3. Health and Sensitive Information
Because Caremora may be used in connection with caregiving and senior living environments, information processed through the platform may include sensitive or health-related information.
We take additional measures designed to protect sensitive information.
Users and organizations using Caremora are responsible for ensuring that information is entered, accessed, and shared only by individuals who are authorized to do so.
Caremora is not intended to replace professional medical judgment, diagnosis, or treatment.
4. How We Share Information
We may share information only when necessary to provide, maintain, secure, or support our Services, or when required or permitted by law.
Information may be shared with:
Service Providers
We may use trusted third-party service providers for services such as:
- Cloud hosting
- Database management
- Authentication
- Email delivery
- Application monitoring
- Security
- Technical support
These providers are expected to process information according to applicable agreements and security requirements.
Organizations and Authorized Users
If you use Caremora through a care facility, employer, healthcare organization, or other organization, information may be accessible to authorized users within that organization according to their permissions and applicable agreements.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to valid legal processes
- Protect the rights, safety, or property of Caremora, our users, or others
- Investigate security incidents or suspected unlawful activity
We do not sell personal information or health-related information to third parties.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Access controls
- Authentication mechanisms
- Encryption where appropriate
- Secure server infrastructure
- Monitoring and logging
- Regular security maintenance
However, no internet-based service can guarantee absolute security.
6. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide the Services
- Maintain business and account records
- Meet contractual obligations
- Resolve disputes
- Maintain security
- Comply with applicable legal requirements
The specific retention period may depend on the type of information and the relationship between Caremora and the organization using the Services.
7. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is processed
- Object to or restrict certain processing
- Request a copy of certain information
Some rights may be limited by legal, contractual, security, or record-retention requirements.
To make a privacy request, contact us using the information provided below.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Maintain security
You may be able to control cookies through your browser settings.
9. Mobile Application
When you use the Caremora mobile application, the application may process information necessary to provide its features.
Depending on the features enabled, this may include:
- Account information
- Care-related information entered by authorized users
- Device and application information
- Diagnostic and technical information
- Notifications and communication preferences
Caremora does not access information from your device beyond what is necessary for the features you use or what you authorize.
10. Children’s Privacy
Caremora is not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
11. Third-Party Services
Caremora may use third-party services to provide hosting, authentication, analytics, communications, security, and other technical functionality.
Those third parties may process information on our behalf and may have their own privacy policies.
We encourage users to review the privacy practices of third-party services that they directly interact with.
12. International Data Transfers
Depending on where Caremora and its service providers operate, your information may be processed or stored in countries other than the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to periodically review this Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:
Caremora
A Debtech LLC Product
Ashburn, Virginia, USA
Email: support@caremora.app
Website: caremora.app